London Underground Drivers: A Comfortable Ride?

In early September, London Underground drivers and staff staged another strike, this time calling for a reduction in working hours—from 35 to 32 per week. Among their demands was a four-day workweek, citing concerns over pay and working conditions. While such requests might seem reasonable at first glance (never mind the fact that many workers […]

Can AI Make Us Smarter or Just Lazier?

Artificial intelligence is fantastic! It’s like having a personal assistant 24/7 at my disposal be that for work or personal purposes! Personally I use AI mostly for work, analysing and reworking large data sets in Excel where AI proposes me code to help me make complex calculations using the Python programming language rather than writing […]

Loyal Customer? Don’t Overpay—Time to Reassess Deals

If, for example, you have been with your phone and/or internet provider (and you could substitute phone and/or internet with insurance, mortgage or bank) for a very long time you know what I am going to talk about: After many years of loyal custom you decide for some obscure reason to ‘go to market’ again […]

Are Customer Satisfaction Surveys Worth Your Time?

What have the following activities in common: You book a flight, you buy something online, you are a subscriber to a newspaper or magazine, you change your broadband and / or phone service provider, or have you complained to an organisation (and I could give you more examples, trust me!): At first glance not much […]

Glitter, Gimmicks, and Geopolitics: My Annual Eurovision Eye-Roll

For some people it is an annual musical highlight (not for me though): the Eurovision Song Contest which, since Switzerland won last year’s event, took place in Basel last week. Don’t get me wrong, some of the songs are quite catchy and the visuals and technical wizardry are absolutely spectacular, it’s just that overall it’s […]

How much time does it take to govern a country? A take on President Trump’s social media habits

You might think that running a big country such as the United States would be hard and definitely at least a full time job: Well no, it isn’t. At least not when considering how many posts President Trump shares on social media. And not only at odd hours (and outside office hours – if there […]